FAQs
Product FAQs
1. Will this mount fit my Starlink Mini?
Yes — this mount is specifically designed for the Starlink Mini and is engineered for a secure, precise fit.
2. Will the magnets damage my car’s paint?
No — the mount uses rubber-coated magnets designed to grip firmly while helping protect your vehicle’s paintwork when used on a clean surface.
3. How strong is the magnetic hold?
Very strong. Each magnet has up to 66 lbs (30kg) of holding force, helping keep the mount stable even during highway driving.
4. Can I use this while driving?
Yes — the mount is designed for use while driving and built to stay secure at speed when installed correctly.
5. Is installation difficult?
Not at all — installation takes under 30 seconds and requires no drilling, permanent modifications, or specialist tools.
6. What are the shipping times?
Shipping times to Australia/NZ/UK are 7-12 business days.
We use international warehouses to keep costs low and pass those savings to you
7. Why do I need a 30V converter for the Starlink Mini?
The Starlink Mini supports 12–48V, so 12V is technically within range. However, most real-world 12V systems don’t maintain a stable 12V supply.
Battery sag, startup demand and voltage loss through the 15m cable can push the voltage below what the Mini needs—especially when it draws around 60W while starting up and searching for satellites. This can cause dropouts, an unstable connection or prevent the dish from powering on altogether.
The step-up converter boosts your power supply to a steady 30V, providing the extra headroom needed for reliable startup and a stable connection, even with longer cable runs.
For the most reliable power setup, choose the Complete Kit Setup.
8. What connection type do I need for the power supply?
Anderson plug — ideal for auxiliary battery systems commonly used in caravans, 4WDs and utes (Included in your Complete Power Kit)
Cigarette socket — perfect for a quick plug-and-play setup with no installation required.
9. Does the aluminium block the internet signal?
The aluminium base is stronger and more durable than cheap plastic, while the clear polycarbonate cover allows the Starlink Mini signal to pass through without interference.
Because the aluminium sits beneath the dish and does not obstruct its view of the sky, it has no effect on signal performance.
General Store FAQs
6. Do you offer free shipping?
Yes — we offer free tracked shipping on all orders, with tracking details sent once your order ships.
7. What is your money-back guarantee?
Every order is backed by our 120-day money-back guarantee. If you’re not satisfied, contact us for a hassle-free return.
8. How quickly do orders ship?
Orders are typically dispatched within 24–48 hours from purchase, excluding weekends and holidays.
9. Do you offer customer support after purchase?
Absolutely — our support team is available 7 days a week and we aim to reply as quickly as possible.
10. Is checkout secure?
Yes — our store uses secure encrypted checkout and trusted payment providers to protect your information.